FAQ

Table of Contents

Registering a Boutique

  1. Sign Up: Click on the ‘Open a Boutique’. Fill in the registration form with your details.
  2. Email Verification: Verify your email address if required.
  3. Profile Completion: Complete your Boutique profile by providing necessary details like boutique name, description, and logo.

Setting Up Your Boutique

  1. Dashboard Access: Log in to your boutique dashboard.
  2. Boutique Settings:
    • Boutique Name and URL: Enter your boutique name and set a unique URL.
    • Boutique Logo and Banner: Upload your boutique’s logo and banner images.
    • Contact Information: Provide your contact email and phone number.
    • Boutique Description: Write a brief description of your boutique.
    • Social Media Links: Add links to your social media profiles if any.

Adding Products

  1. Navigate to Products: From the boutique dashboard, go to the ‘Products’ section.
  2. Add New Product:
    • Product Name: Enter the name of your product.
    • Product Description: Provide a detailed description.
    • Product Images: Upload high-quality images of the product.
    • Product Categories: Select appropriate categories and tags.
    • Pricing: Set the regular and sale prices.
    • Stock and SKU: Manage stock quantity and SKU (Stock Keeping Unit).

Setting Up Shipping

To set up shipping specific to the UK, follow these steps:

  1. Shipping Settings:

    • Go to the ‘Shipping’ section in your boutique dashboard.
    • Click on ‘Add Shipping Method’.

  2. Shipping Zones: click here for full guide

    • Add Shipping Zone: Create a shipping zone for the UK.
    • Zone Name: Enter a name for the zone, e.g., ‘United Kingdom’.
    • Region: Select ‘United Kingdom’ from the list of regions.

  3. Shipping Methods:

    • Add Method: Click on ‘Add Shipping Method’ and choose from options like Flat Rate, Free Shipping, or Local Pickup.
    • Configure Method:
      • Flat Rate: Set a standard shipping rate for the zone.
      • Free Shipping: Configure conditions under which free shipping is available (e.g., minimum order amount).
      • Local Pickup: Enable and set conditions if you offer local pickup.

  4. Advanced Shipping Options (Optional):

    • Weight and Dimension Based Shipping: If your shipping costs vary by weight or dimensions, configure these options under the chosen shipping method.
    • Shipping Classes: Create and assign shipping classes to products to group them for different shipping rates.

  5. Save Settings: Ensure all changes are saved.

Payment Setup

  1. Navigate to Payments: Go to the ‘Payment’ section in your dashboard.
  2. Configure Payment Methods:
    • Select the payment methods you want to accept (e.g., PayPal, Stripe, Bank Transfer).
    • Enter the necessary details for each payment method.
    • Save the settings.

Managing Orders

  1. Order Management: Access the ‘Orders’ section to view and manage customer orders.
  2. Order Fulfillment: Update order statuses (e.g., processing, completed) and add tracking information if necessary.

Customer Service

  1. Customer Communication: Set up a reliable system to respond to customer enquiries and support requests.
  2. Return and Refund Policies: Clearly define and communicate your return and refund policies.

Tips for Success

  • Professional Presentation: Ensure your store and product listings are professionally presented with clear images and descriptions.
  • Marketing: Utilise social media and other marketing strategies to promote your boutique.
  • Compliance: Ensure compliance with UK e-commerce regulations, including data protection and consumer rights.

Step-by-Step Guide to Withdraw Funds

Log In to Your Boutique Account

  • Click on the “Log In” button and enter your credentials (username and password).

Access the Boutique Dashboard

  • Once logged in, navigate to the boutique dashboard. ”

Check Your Earnings

  • In the boutique dashboard, select Withdraw.
  • This section shows your total earnings, available balance, and pending balance.
  • Ensure your available balance meets the minimum withdrawal threshold.

Set Up Payment Methods

  • If you haven’t set up your payment methods yet, go to the “Settings” or “Withdraw” section in the dashboard.
  • Choose your preferred payment method (e.g., PayPal, bank transfer, Stripe).
  • Enter the necessary details, such as your PayPal email or bank account information.
  • Save your payment method settings.

Request a Withdrawal

  • Navigate to the “Withdraw” section of the boutique dashboard.
  • Here, you’ll see the available balance and a form to request a withdrawal.
  • Enter the amount you wish to withdraw (it must be less than or equal to your available balance).

Submit the Withdrawal Request

  • After entering the withdrawal amount, click the “Submit” or “Request Withdrawal” button.
  • A confirmation message should appear indicating that your request has been submitted.

Wait for Admin Approval

  • Withdrawal requests typically require admin approval. The time it takes for approval can vary depending on the marketplace policies.
  • You will receive a notification or email once your withdrawal request is processed and approved.

Check the Status of Your Withdrawal

  • You can check the status of your withdrawal request in the “Withdraw” or “Payments” section of the boutique dashboard.
  • Look for the status indicators, such as “Pending,” “Approved,” or “Completed.”

Receive Funds

  • Once the withdrawal request is approved, funds will be transferred to your chosen payment method.
  • Check your PayPal account, bank account, or Stripe account for the funds.

Notes for Vendors

  • Bank Transfers: For bank transfers, ensure you provide the correct sort code and account number.
  • Withdrawal Fees: Be aware of any fees that might be deducted from your withdrawal amount, as set by the marketplace.

Troubleshooting

  • Minimum Withdrawal Amount: Make sure your earnings meet the minimum withdrawal threshold.
  • Payment Method Issues: Double-check the details entered for your payment method. Incorrect information can delay the process.
  • Pending Withdrawals: If your withdrawal remains pending for an extended period, contact the marketplace admin for assistance.

Step 1: Prepare Your Etsy Store Data

  1. Export Your Etsy Listings
    • Log in to your Etsy account.
    • Go to “Shop Manager” and then to “Settings.”
    • Select “Download Data.”
    • Choose “Currently for sale listings” and click “Download CSV.”

Step 2: Log In to Your Boutique Account

  1. Log In
    • Click on “Log In” and enter your boutique credentials.

Step 3: Access the Import Tool

  1. Navigate to Vendor Dashboard

    • Once logged in, go to your boutique dashboard.
    • Look for an option like “Products” or “Tools” where you might find import options.
    •  

Step 4: Import Etsy Listings

  1. Open the Import Tool

    • Access the import tool from your boutique dashboard.

  2. Upload the CSV File

    • Choose the Etsy CSV file you downloaded earlier.
    • Upload the file into the import tool.

  3. Map the Fields

    • Map the fields from your Etsy CSV to the corresponding fields in Vendor software.
      • Product Name
      • Description
      • Price
      • Images
      • Categories
      • Stock Quantity
    • Ensure all necessary fields are correctly mapped to ensure smooth import.

  4. Import the Data

    • Start the import process by clicking on the “Import” or “Start” button.
    • Wait for the process to complete. This may take a few minutes depending on the number of products.

Step 5: Review and Edit Imported Products

  1. Check Your Products

    • After the import is complete, navigate to the “Products” section in your boutique dashboard.
    • Review the imported products to ensure all details are correct.

  2. Edit as Necessary

    • Edit any products that need adjustments.
    • Ensure that product images, descriptions, prices, and categories are correctly displayed.

Step 6: Publish Your Products

  1. Select Products to Publish
    • Select the products you want to make live on the marketplace.
  2. Publish
    • Click on “Publish” to make the products available to customers.

Additional Tips for Vendors

Troubleshooting

  • Missing Data: If some product data didn’t import correctly, double-check the CSV mapping.
  • Image Issues: Ensure that image URLs are correctly imported and accessible.

  1. Log In as Boutique

    • Log in to your dashboard.

  2. Review Imported Products

    • Navigate to the boutique dashboard.
    • Go to Products > All Products to review the imported products.

  3. Edit Product Details

    • Click on each product to edit and ensure all details are accurate.
    • Update product descriptions, images, prices, stock status, etc., as needed.
    • Save changes after editing each product.

Troubleshooting

  • Product Image Issues: Ensure that the images are correctly mapped during the import process. If necessary, manually upload images for each product.
  • Field Mapping Errors: Double-check that all fields in the CSV file are correctly mapped to the corresponding WooCommerce fields during the import process.
  • Boutique Assignment: Make sure that products are correctly assigned to the appropriate boutique.